DynamiCare Health, Inc. Account management Remote · Full time Company website

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DynamiCare Health is a digital therapeutics and coaching company dedicated to helping people overcome addiction to drugs, alcohol, and tobacco. Our innovative Digital Recovery Platform combines evidence-based therapeutic approaches with personalized coaching to deliver effective, accessible support. Centered around motivation and accountability, DynamiCare challenges and empowers individuals to change their lives for the better. We understand that recovery isn't one-size-fits-all, which is why our platform provides the flexibility and continuous support needed for sustainable behavior change. Our science-backed approach leverages cutting-edge technology to help members either quit entirely or moderate their substance use based on their personal recovery goals. By making treatment more accessible than traditional methods, we're transforming addiction care and helping more people reclaim their lives from substance use disorders. Through the Digital Recovery Platform, DynamiCare is bringing proven therapeutic approaches into the digital age, making recovery support available whenever and wherever our members need it most.

MUST BE LOCATED IN OR AROUND NEW JERSEY. While this role is primarily remote, travel around New Jersey is expected roughly 4 times a month.

Role Details & Compensation:

• Annual salary range: $60,000-65,000, depending on experience - on target earnings $90,000
• Unlimited PTO policy and a flexible work schedule
• Please note: DynamiCare Health does not currently offer medical benefits. While we plan to make this a benefit in the future, it is not available at this time.
• While the majority of your work will be performed during normal business hours, this role may occasionally require availability outside typical business hours.
• You will be asked to conduct on-site visits to treatment centers and providers in New Jersey. This will range from 1 to 5 times a month.

Job Responsibilities

• Works with the Director of Provider Relations to engage with potential treatment provider partners.
• Establish relationships with treatment providers and meet with them in order to provide education on the DynamiCare suite of services, and how it may benefit their members.
• Assist with the coordination of provider contracts.
• Work with the Operations Team in order to configure the technology platform for new implementations.
• Provide training to provider partners specific to utilization of the provider portal and referral pathways
• Prepare and maintain up-to-date enrollment workflows consistent with requirements of specific implementations.
• Assist providers in identifying members who are eligible for referral.
• Serve as liaison between each provider and DynamiCare
• Meet with providers on a regular basis to collaborate related to member care and to drive recruitment.
• Maintain open communication with referring providers and address needs as they arise.
• Audit Member accounts and referral tracker (by account) weekly.
• Audit Member accounts (by provider) monthly to maintain awareness of Member progress and identify any opportunities.
• Participate as an active member of the Clinical and Leadership Teams.
• Provide back-up to the Enrollment Department.
• Pull and distribute monthly reporting per requirements of individual provider contracts.
• Other duties as assigned

Qualifications

• H.S. Diploma or equivalent
• Prior business development experience in behavioral health/substance use disorder treatment
• Highly self-motivated and capable of communicating virtually with not only providers but also your team and manager
• Excellent telephone and written communication skills
• Tech-savvy
• Strong organizational skills, process oriented and attention to detail
• Comfortable using Microsoft Office products, including Word and Excel
• Ability to work independently and with a team
• Ability to learn quickly
• Ability to develop effective working relationships with relevant treatment providers